Shipping policy

Shipping & Delivery Policy

Viremont offers international shipping for physical products, including our projectors and accessories. Available destinations and shipping services are those offered at checkout for your order.

1. Order processing

Orders are generally prepared for dispatch within 1-4 business days after successful payment, unless a different processing period is disclosed before purchase. Business days exclude weekends and public holidays at the fulfillment location.

Processing time is separate from transit time. Payment verification, packing, stock availability and any requirements disclosed before purchase may affect preparation. We will contact you if an order cannot be dispatched within the applicable timeframe.

2. Estimated delivery

Estimated transit time after dispatch is [ESTIMATED DELIVERY TIME], depending on the destination and service selected. Any destination-specific estimate shown at checkout or on the product page takes precedence.

Delivery may be affected by customs inspections, carrier capacity, remote-area service, weather, public holidays or other disruptions. Estimates are not a guaranteed delivery date unless we expressly offer a guaranteed service. This does not remove any legal right relating to late delivery or cancellation.

3. Shipping charges

Shipping charges and any available free-shipping promotion are displayed before you complete checkout. Eligibility for a promotion, expedited service or remote-area delivery depends on the destination and the conditions shown at purchase. A reference to worldwide shipping does not guarantee service to every address.

4. Tracking

When tracking is available, we will send the tracking details to the email address provided with your order. Carrier updates may not appear immediately after a shipping label is created. A label notification alone does not confirm that the carrier has received the parcel.

If you cannot locate your shipping confirmation or the tracking information appears unusual, contact viremontco@proton.me with your order number.

5. International customs, duties and taxes

Cross-border orders may be subject to import duties, taxes, brokerage fees or other destination-country charges. Unless checkout expressly states that these amounts are collected or included, you are responsible for charges lawfully imposed on import.

Customs procedures may add time to delivery. We will provide reasonable shipment information when available and comply with our legal obligations. Nothing in this policy transfers to you a cost that we are required by law to bear or disclose as part of the purchase price.

6. Shipping addresses and order changes

Please provide a complete and accurate shipping address and contact details. If you need to correct an address or request cancellation, email viremontco@proton.me as soon as possible. We will try to help, but operational changes may no longer be possible once fulfillment or dispatch has begun.

Where an order has already shipped, an eligible return or statutory withdrawal may still be available. Dispatch does not remove a cancellation or withdrawal right provided by applicable law.

7. Delayed, missing or damaged shipments

Contact viremontco@proton.me if your shipment is significantly delayed, appears lost or arrives damaged. We may ask you to confirm your shipping details and provide relevant photos so that we can investigate with the carrier.

We will provide the remedy required by applicable law and the circumstances of your order. A parcel marked delivered is not, by itself, conclusive proof that you received it, and a carrier investigation does not remove our obligations to you.

If we cannot ship within the promised or legally required timeframe, we will provide the required notice, revised information and cancellation or refund options. Where the law requires your consent to a shipping delay, we will obtain that consent or refund the unshipped order.

8. Separate packages and delivery attempts

An order with several items may arrive in separate packages. Where available, tracking will be provided for each shipment.

Please respond to legitimate carrier requests needed to receive or collect your parcel. If a package is returned because of an incorrect address, refusal or non-collection, we will contact you about the available options. Any lawful deduction or reshipping charge will be explained and based on actual costs, without restricting mandatory cancellation or refund rights.

9. Events outside reasonable control

Severe weather, natural disasters, carrier outages, customs interruptions and other events outside our reasonable control may affect delivery. We will provide available updates and any remedy required by law. These events do not automatically cancel your consumer rights.

10. Contact

Shipping and delivery questions: viremontco@proton.me